Help
How can we help?
Here are the answers to what people ask most. If yours isn't here, write to us at hello@wesound.pro.
Updated
First things first
WeSound is an app and website to request songs from a live DJ and support them with a tip. You don't need the app or an account to request: scan the DJ's QR code and it all happens in the browser. The app lets you follow your requests and, if you DJ, receive requests from the crowd.
This page is sorted by topic: first what you need when requesting a song, then what DJs need, and finally your account.
Requests and payments
How do I request a song?
Scan the DJ's QR code with your phone's camera. Their page opens: search for the song by title or artist, add a dedication if you like, pick a tip and pay.
How can I pay?
With Apple Pay, Google Pay or card. Payments are processed by Stripe. You pay exactly the tip you pick, with no extra fees.
When am I charged?
Only when the DJ accepts your request. Until then the tip is held on your card. If they decline or time runs out, the hold is released and nothing is charged.
I can see a pending charge and the DJ hasn't accepted. Is that normal?
Yes. That's the hold on your tip, not a charge. If the DJ doesn't accept the request, it's released.
The DJ accepted my song and it didn't play. What do I do?
Report that the song didn't play in the app, within the time the app shows. We'll look into it and, if you're right, refund you.
Why can't I make another request?
There's a limit on active requests at once with the same DJ. Once one of yours is no longer active, you can request another.
Why wasn't my dedication sent?
We check every dedication before it reaches the booth and some words aren't allowed. Try wording it differently.
Where's my receipt?
If you entered your email when paying, the receipt goes there. Email is optional and also lets you save the request to your account.
If you DJ
Signing up is free. WeSound keeps 15% of each accepted tip and the rest goes to your bank account, adjusted for any refunds.
The most common questions, in order:
- Your QR code is in the app. Show it in the booth or share the link.
- Create an event for each night, set the minimum tip and switch it on when your set starts.
- Each request arrives with the song, dedication and amount. Accept or decline with one tap.
- When you play an accepted song, tap “Played”. If you don't mark it in time, the request is cancelled and the guest gets the tip back.
- To get paid, set up payments in the app and complete verification with Stripe. Until you do, your earnings may be held, and new DJs have a cap on tips per night.
Your account
You sign in to the app with Apple, Google or a code we email you. If you made a request on the web, you can save it to your account with a link or a code and follow it in the app.
You can delete your account in the app itself or at wesound.pro/legal/eliminar-cuenta. If you have any trouble doing so, write to us.
Can't find your answer?
Write to us
Tell us what happened and, if it's about a request, the DJ's name and the date. We'll reply by email.
hello@wesound.pro
Follow your requests in the app
It tells you when the DJ accepts or declines your song and when it plays.